What are the responsibilities and job description for the Field Service Technician position at Delta Electronics Americas?
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
Job Summary :
Delta Electronics is seeking a dedicated Field Service Technician (FST) to join our team. This role requires a strong, physically fit individual who is comfortable working outdoors 90% of the time and has a strong desire to learn and grow in the installation, operation, and maintenance of EV, PVI (Solar), PCS, and Energy Storage Products . The FST will be responsible for troubleshooting, maintaining, and repairing electrical systems, ensuring optimal performance and customer satisfaction.
Key Responsibilities :
- Perform installation, operations, and maintenance of EV, PVI (Solar), PCS, and Energy Storage products.
- Conduct routine troubleshooting, maintenance, and repairs to restore EV, Solar, and Energy Storage systems to baseline operating conditions.
- Provide on-site technical support for electricians and contractors installing new equipment, diagnosing and repairing issues as needed.
- Handle inbound technical support calls from engineers or customers, providing remote troubleshooting and activation of newly installed site equipment.
- Follow up on email-reported issues and interface with customers to gather necessary details for troubleshooting.
- Test electrical systems and circuit continuity using devices such as ohmmeters, voltmeters, and EV charging test sets to ensure safety and compatibility.
- Remove and replace defective components , ensuring system reliability.
- Configure and support electronic and digital monitoring / control devices (e.g., network routers, modems, cellular signal repeaters).
- Work closely with Technical Support Engineers to diagnose malfunctions using test equipment and hand tools, identifying and resolving issues efficiently.
- Capture and document equipment data for analysis through software, photography, or written reports.
- Ensure compliance with building codes, regulations, and National Electrical Codes (NEC).
- Authorize work to contract resources, manage market schedules , and ensure project closeout documentation is submitted internally and to clients.
- Maintain excellent customer service and communication with clients.
- Work in physically demanding conditions , including lifting heavy components, working from heights, and performing ground-level tasks
Required Qualifications & Skills :
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Experience :
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Why Join Delta Electronics?
Delta Electronics is a leader in energy-efficient solutions , offering cutting-edge EV charging, solar, and energy storage technologies . This role provides an exciting opportunity to work on advanced electrical systems , develop industry expertise, and grow within a globally recognized company.
If you are passionate about technology, energy solutions, and hands-on fieldwork , apply now to become a Field Service Technician at Delta Electronics!
