What are the responsibilities and job description for the FIELD SERVICES ENGINEER position at Delta Electronics Americas?
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, To provide innovative, clean and energy-efficient solutions for a better tomorrow, Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
Job Description Field Service Engineer
Responsible for commissioning, maintaining and providing emergency support on power electronics at customers sites within their respective regional coverage area.
Render technical on-site and phone assistance to customers
Perform general and preventive maintenance on Uninterruptable Power Supply systems
Respond to emergency calls at customers request
Strive to provide all customers a 'first time fix' for their equipment
Provide accurate and timely communication to internal and external customers
Keep current on Safety Field Change Notices and Service Tips
Provide accurate and timely reporting of expense reports, Field Service Reports etc.
Desired Skills and Experience Requirements Minimum Qualifications
5 years experience in this field and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDUs / Power Distribution Units, Static Automatic Transfer Switches, Branch Circuit Monitoring, and other electrical equipment
Technical Degree in Electronics or Military Electronics Training a plus
Previous military experience and training a plus
Working knowledge of OHM's law and electronic theory
Prior field service experience required
3 phase / 480v experience required
Familiarity with electrical / electronic test equipment and fundamentals
Ability to read and interpret electrical line diagrams and blueprints
Ability to evaluate the operating conditions of equipment
Standard computer skills including MS Outlook, Word, and Excel
Mechanical aptitude Clear, concise, written and verbal communication skills
Ability to interact comfortably with all levels of internal and external customers
Must have the ability and self-motivation to manage one's own schedule
UPS OEM factory training or experience in Liebert (Vertiv) / Emerson , APC / MGE , or Eaton / Powerware , Toshiba, Mitsubishi a plus
Open to regional travel
