What are the responsibilities and job description for the Product Sustaining Engineer RMA position at Delta Electronics (Americas)?
Title : Product Sustaining Engineer / RMA Engineer
Location : Plano, TX
Who We Are :
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage, and display, in nurturing the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, To provide innovative, clean, and energy-efficient solutions for a better tomorrow, Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers, and manufacturing facilities, which are spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers, and 48 manufacturing facilities worldwide.
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability Indices for 11 consecutive years. In 2021, CDP recognized Delta with leadership-level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
What you would be doing :
The Product Sustaining Engineer / RMA Engineer oversees the Return Material Authorization (RMA) process, ensuring timely and efficient handling of returned products. This includes verifying warranty claims, coordinating repairs, upgrades, and replacements, and communicating with customers and internal teams. The role involves analyzing failure data, ensuring compliance with company standards, and maintaining high customer satisfaction.
Key Responsibilities :
- RMA Management : Process RMA requests, verify warranty status, and assign RMA numbers. Coordinate the shipment of defective units to repair facilities and manage the return of repaired units to customers. Ensure compliance with customer-specific requirements and Delta RMA processes.
- Repair and Testing Coordination : Collaborate with repair facilities to ensure prompt and accurate repair or replacement of returned units. Oversee functional testing of repaired units to ensure quality and compliance with specifications.
- Customer Support and Communication : Serve as the primary point of contact for RMA-related queries from customers and internal teams. Provide clear shipping instructions and coordinate with logistics for transportation and customs clearance.
- Failure Analysis and Reporting : Collect and analyze field failure data, including defect descriptions, environmental conditions, and application details. Work with QA and R&D teams to identify root causes and recommend corrective actions.
- Process Improvement : Evaluate and enhance RMA workflows to improve efficiency and reduce turnaround times. Contribute to developing training materials and standard operating procedures for the RMA process.
What we require (Skills and Background) :
What you will experience at Delta :
You will join one of the worlds leaders in technology as they grow their presence in North America. This role offers a competitive salary package, comprehensive benefits, and the opportunity to work with a dynamic team in a fast-paced and innovative environment. If you are a self-starter with a passion for technology and a commitment to customer satisfaction, this job is for you.
