What are the responsibilities and job description for the Sales Manager - Thermal position at Delta Electronics Americas?
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
Position Purpose:
The Thermal Account Manager is responsible for managing the assigned key OEM / ODM customer’s Thermal business, including meeting or exceeding budgets and growth targets, working with internal & external teams to achieve the total region goals and objectives, and doing Sales Management on an as-needed basis to ensure entire Sales team is operating efficiently to demonstrate Delta’s capabilities as a total thermal solution provider.
- Develop strong knowledge of market, accounts, competition, and industry trends and utilize that in the creation of Thermal Sales Strategy
- Develop a Key Account Strategy to achieve or exceed annual goals, metrics and expectations globally
- Responsible for new thermal solution/product RFQ and cost/price negotiation.
- Manage thermal project plans including ensuring production supply and stocks are maintained properly & in accordance with company requirements
- Monitor, analyze, and drive sales metrics and results.
- Responsible for arranging R&D meetings and hosting factory visits for customers in Delta Group.
- Ensure customer issues are resolved through the escalation process timely.
Foster a culture of teamwork and information sharing with Product AM’s as well as PJM’s
Job Objectives
Major Responsibilities/KPIs
Optimizing commissioning activities
Working with internal and external stakeholders to align projects with business goals
Develop and implement project plans based on market research data, and manage multiple projects
Actively manage customer complaints and improve customer satisfaction
Building successful relationship to develop potential business
Overall account revenue achievement
Key Competencies/Behaviors/Strengths
Comprehensive understanding of thermal/cooling products including fan, heatsink, cold plate, and/or liquid cooling solution
Professional Selling Skills - Both large account management and new account development
Develop and Maintain Customer relationships
Highly motivated self-starter with exceptional communication and negotiation skills
Self-driven and results oriented
Ability to work under pressure and to maintain deadlines
Ability to adapt to Delta’s unique and dynamic culture
Skills Needed for position:
- 7 years of sales, account/program management, or technical PM experiences
- Fluent English communication skills and exceptional negotiation skills
- Demonstrated success at developing and communicating a clear strategic vision and effectively executing through selling process
- Ability to work with and manage by influence a large diverse sales team to close complex sales opportunities
- Possessing the drive and persistence to overcome obstacles are paramount to success in this position
- Bachelor’s Degree in engineering required, Masters preferred
- Strong Microsoft Outlook, Word, Excel, Power Point, and effective presentation skills
