Customer Service Specialist

Purpose:

Do you have a strong customer service skills and an ability to make data-backed decisions? Are you interested in analysis & reporting, solving problems on the fly, or making impactful decisions which drive account growth? Delta Faucet Company has an excellent opportunity for you to join our Indianapolis corporate Customer Service team! As a Customer Service Specialist, you will be an analytical decision maker who develops cross functional relationships while helping management tackle sophisticated customer requests.

Responsibilities:

• Analyze account activity applying SAP, Excel and Microsoft BI

• Make account decisions that drive growth and ease of doing business

• Present to management on account trends and activity

• Build ad hoc reports to support order management

• Use CI to drive reduction in order fill-rate and on-time customer fines

• Develop relationships with key cross functional leaders across all channels

• Use account knowledge to positively represent Delta Faucet Company during customer inquiries and complaint resolution

• Participate in account long and short-term business planning

• Effectively connect with customers, agencies, sales and other departments throughout Delta Faucet

• Ability to conduct multiple tasks while delivering in a timely and accurate fashion

Education & Experience:

The ideal candidate is preferred to have a bachelor’s degree from a 4-year college or university and is preferred to have at least two years of customer service experience, or equivalent combination of education and experience. Proficient digital literacy, including Microsoft products is preferred. Incumbent should have the ability to balance multiple tasks and make business decisions.

At Delta Faucet Company, we view diversity as a mosaic of thoughts and perspectives that come from people’s varied cultural backgrounds, experiences, education, career paths and other influences that make each of us unique. For us, inclusion means welcoming differing opinions, collaborating, allowing people to come to work as who they are and recognizing everyone’s contributions. We know that in a diverse, inclusive company, ideas flow freely, all voices are heard, and all perspectives are valued. Delta Faucet Company continuously strives to be this kind of organization. Diversity and Inclusion (D&I) supports our inherent values, makes us more relevant to customers and consumers and encourages innovation. It is not a goal or a program; it is a vital ingredient in our formula for success and a key to our future growth.

Company: Delta Faucet Company

Full time

Hiring Range: $46,700.00 - $73,370.00

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Delta Faucet Company (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish

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