What are the responsibilities and job description for the Family Services Manager position at Delta Health Alliance?
FAMILY SERVICE MANAGER (Head Start Programs)
Reports to: AVP of Early Education Outreach
SUMMARY: The Family Service Manager is responsible for overseeing and managing the Parent Family and Community Engagement (PFCE)area within the Head Start programs. This role includes strategic planning, staff supervision, ensuring compliance with federal and state regulations, optimizing family engagement processes and services that support enrolled families.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in Social Work, Psychology, Human Development, Human or Family Services, Sociology, Social Services, or related fields. Master’s degree, preferred.
- Minimum 2 years leadership, management or supervisory experience.
- Minimum 2 years of case management, community outreach, social work, or equivalent experience.
- Excellent verbal, interpersonal and written communication skills
- Excellent computer skills and experience with MS Office Suite.
ESSENTIAL DUTIES:
- Become familiar with all aspects of the Head Start program including the Performance Standards, DHA program plans, policies and procedures.
- Directly supervise Family Service Coordinators and their work in 3 counties.
- Responsible for planning, directing, reviewing staff work; appraising performance, initiating staff performance improvement plans; addressing complaints and resolving problems.
- Plan annual and semi-annual trainings for Family Service Coordinators, new staff onboarding training and TTA as needed.
- Monitor, review and approve staff time, vacation, medical leave and timesheet.
- Ongoing monitoring of the Family Partnership Agreements, internal/external referrals, family outcome data, monthly contacts and child files to ensure compliance.
- Collaborate with community agencies and inter-office programs to meet program goals and increase resources and services for families.
- Plan, promote, coordinate and facilitate program events that foster family engagement activities.
- Cultivate a positive, trusting, productive and results driven work environment to increase staff productivity to meet or exceed program goals.
- Coordinate and monitor the completion of family surveys, Imagination Library and Ready Rosie registrations for continuous data improvement.
- Continue professional growth by identifying and attending workshops and training designed for Head Start/Family Service and/or ECE programs.
- Follow up on tasks completed by Family Service Coordinators in other areas to ensure compliance.
- 30% travel between all 3 counties (Sunflower, Leflore & Warren) for meetings and trainings.
- Perform other duties as assigned
Statement of Non-Inclusivity: This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the supervisor.
