Office Manager

Office Manager – Leland Medical Clinic

Reporting to:  VP of Health Programs    

SUMMARY: 

This position will manage all non-clinical, administrative functions of the Leland Medical Clinic.

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MINIMUM QUALIFICATIONS: 

• Bachelor’s degree or equivalency
• Must be detailed oriented, skilled at data entry, knowledgeable of insurance process, medical terminology and coding.
• Must have 5 years of experience in managing a healthcare office.
• Must have valid driver's license and automobile insurance.

ESSENTIAL DUTIES: 

• Manage all non-clinical, administrative functions of a multi-specialty office, including but not limited to:
• Oversight of the revenue cycle staff, front desk, billing (both employed and contracted) for all services, primary care, behavioral health, dental and therapies.
• Supervise all building and equipment maintenance.  This includes periodic contract services as well as maintenance employees. Including maintaining par levels of supplies.
• Serve as the liaison with the internal IT staff, contracted security system personnel.
• Manage provider and staff scheduling within the EMR.
• Supervise or perform finance-related functions. Including but not limited to:
• Oversight of the sliding fee scale discount program
• Oversight of “Good Faith Estimates” for patients
• Completing purchase requisitions
• Validation of receipt of goods and services as well as invoice approval
• Evaluate revenue cycle performance and participate in quality improvement committees as needed
• Ensuring regulatory compliance with all regulations impacting the administrative and maintenance functions, including but not limited to:
• Periodic policy review, update and approval as required by HRSA regulations
• MSDH, FQHC, and other federal, state and local regulatory requirements
• Oversight of Patient-Centered Medical Home certification and patient satisfaction
• OSHA safety regulations
• Billing and coding regulations
• Collaboration with other leaders in program management, including but not limited to:
• Providing reports and forecasts as needed
• New employee orientation 
• Evaluation of individual performance, development of improvement plans and recruitment of administrative staff

Statement of Non-Inclusivity: This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the supervisor.