The Delta Hotels Minneapolis Northeast is seeking a full time, salaried Front Office Manager .
The Front Office Manager is to oversee the front desk and night auditor positions. Attend to guest needs to include, but not limited to check-in, reservations, cashiering, and guest resolutions.
ESSENTIAL FUNCTIONS :
Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; honesty / integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Understands employee positions well enough to perform duties in employees' absence.
- Handles employee questions and concerns.
- Supports all areas of the Front Office in the absences of the Front office or Front Desk Manager.
- Supports daily Front Desk shift operations.
Supporting Progress Toward Guest Services and Front Desk Goals
Supports day-to-day operations, ensuring quality, standard and meeting the expectations of the customers on a daily basis.Develops specific goals and plans to prioritize, organize, and accomplish your work.Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with other.Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.Strives to improve service performance.Observes staffing levels to ensure that guest service, operational needs and financial objective are met.Supports training of staff in adherence to all credit policies and produces to reduce bad debts and rebates.Supports same day selling procedures to maximize room revenue and property occupancy.Understands the impact of Front Desk operations on the overall property financial goals and objectives.Ensuring Exceptional Customer Service
Provide services that are above and beyond for customer satisfaction and retention.Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.Sets a positive example for guest relations.Encourages employees to provide excellent customer service within guidelines.Handles guest problems and complaints seeking assistance from supervisor as necessary.Interacts with guests to obtain feedback on product quality and service levelSupporting Projects and Policies
Supports implementation of customer recognition / service programs, communicating and ensuring the process.Assists in the review of comment cards and guest satisfaction results with employees.Ensures employees have the proper supplies and uniforms.Assists in the use of guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.Other duties may be assigned.Your Experience Matters and Makes a Difference!
Our Core Values : People First
ConsistencyPrideOwnershipIntegrity
Salary : $65,000
