What are the responsibilities and job description for the Front Desk Supervisor position at Delta Hotels by Marriott Richmond Downtown?
We are looking for an experienced Front Desk Supervisor to assist the Front Office Manager in leading a team and providing great service and memorable experience to our guests.
Benefits
- Health, dental and vision insurance (full-time employees)
- Paid Time Off (full-time and part-time employees)
- 401K plan with company match (full-time and part-time employees)
- Hotel discounts (full-time and part-time employees)
- Paid holidays (full-time employees)
- Early access to earned wages
Responsibilities
- Assist the Front Office Manager with maintaining standards of guest service quality, and keeps staff informed of new policies and procedures
- Accommodate all guest requests in an accurate and efficient manner
- Handles guest check-ins and check-outs efficiently and in a friendly and professional manner
- Assist guests and resolves guest challenges to ensure 100% guest satisfaction
- Accurately conduct all cash handling and credit card processing activities
- Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
- Perform any other job related duties as assigned
Desirable Qualifications
- Prior experience as a Hotel Front Desk Supervisor or similar role
- Experience with hotel reservations systems like Galaxy Lightspeed or Opera
- Customer service experience
- Excellent communication and organizational skills
SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
