What are the responsibilities and job description for the Night Manager position at Delta Hotels Celebration Orlando?
Job Description
Job Description
The Delta Orlando Celebration is currently hiring a Night Manager. In this position, you will balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.The Night Manager is the overnight supervisor for the hotel and staff.
Responsibilities :
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Keep records of room availability and guests' accounts, manually or using computers.
- Prepare and distribute daily reports.
- Supervise and train any night auditor working the same shift.
- Audit and reconcile cashiers.
- Resolve guest complaints and concerns.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
- Check guests in and out and perform Guest Service Agents' tasks.
- Respond to guest inquiries and resolve complaints.
- Practice safe work habits and wear protective safety equipment.
- Perform other duties as requested by management.
Qualifications :
About Company
Discover relaxation with a touch of enchantment at Delta Hotels Celebration Orlando. Located near the quaint town of Celebration, FL just one mile away from Walt Disney World, our resort spans 20 acres of vibrant tropical gardens and sits conveniently close to major theme parks and ESPN Wide World of Sports. Explore with ease offering complimentary shuttle services to Walt Disney World and Universal Studios.
