What are the responsibilities and job description for the Front Desk Manager position at Delta Hotels Huntington Mall Barboursville, WV?
We are looking for a Front Desk Manager to provide the highest quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Shifts are 7am-3pm and 3pm-11pm, but must be available to cover call offs (7am-3pm, 3pm-11pm or 11pm-7am).
Your goal will be to ensure our guests enjoy themselves and make plans to use us as their hotel when in the area.
Responsibilities
- Review arrival lists to welcome guests
- Provide information about amenities, area and venues and promote in-house services
- Anticipate guest needs and build solid rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to management when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
- Creating a positive work environment
Requirements
- Proven experience with Customer Service
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Work Location: In person
Salary : $13 - $14
