What are the responsibilities and job description for the Hotel Front Desk Agent 3pm-11pm with WEEKEND AVAILABILITY position at Delta Hotels?
Job Overview
As a Front Desk Agent, you will be the first point of contact for guests at our establishment. Your role is crucial in creating a positive guest experience and ensuring smooth operations at the front desk.
Responsibilities
- Greet guests upon arrival and provide excellent customer service throughout their stay
- Check guests in and out efficiently, handling reservations and cancellations
- Answer phone calls, emails, and inquiries promptly and professionally
- Assist guests with inquiries, requests, and information about the hotel or resort
- Handle guest complaints or issues with empathy and problem-solving skills
- Maintain a neat and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Experience
- Prior experience in a customer-facing role is preferred
- Knowledge of hospitality industry practices and procedures
- Strong communication skills and a friendly demeanor
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency in using phone systems and basic computer applications
- Bilingual skills are a plus to cater to diverse guest needs
Job Types: Full-time, Part-time
Pay: $13.50 - $14.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- No weekends
- On call
- Overnight shift
- Overtime
- Rotating weekends
- Weekends as needed
- Weekends only
People with a criminal record are encouraged to apply
Ability to Relocate:
- Little Rock, AR 72211: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
