What are the responsibilities and job description for the Front Desk Agent position at Delta Marriott?
Job Summary
Delta by Marriott is the fastest growing brand in the Marriott Portfolio. We are an upscale full-service hotel dedicated to delivering our guests and associates with the bare maximum. Our goal is to assist our travelers maintain their momentum with “simple made perfect” services and amenities.
Basic purpose: Check-in and check-out guests, responding to inquiries and problems in an efficient, courteous and professional manner to create a positive experience for the guests.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor. Our goal is to build the most friendly front desk team in Kalamazoo.
- Conduct guest's check-in and check-out processes efficiently while ensuring accuracy in guest information, following hotel and company procedures.
- Answer phone calls promptly, demonstrating excellent phone etiquette and addressing guest inquiries or concerns.
- Verbally welcome every guest to the hotel and offer a fond farewell.
- Provide information about hotel services, amenities, and local attractions to enhance the guest experience.
- Handle reservations and modifications, ensuring all requests are processed accurately.
- Engaged to accomplish the enrollment goal for the Loyalty program.
- Comply and keep up with the trainings required by the brand.
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Maintain a clean and organized front desk area to create a professional environment.
- Never leave the front desk unattended.
- Provide genuine care to every guest, present and without distraction throughout your shift. No cell phone use within guest view.
- Anticipate needs and provide thoughtful anticipatory service.
- Collaborate with other departments to ensure seamless guest services and address any issues that may arise during a guest's stay.
- Communicate effectively internally, resolving any guest issues swiftly and with a high attention to detail.
- Assist guests in all inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
- Perform other duties as needed to achieve hotel goals and guest satisfaction.
Requirements
- High School education or equivalent.
- 1 year of experience at front desk.
- Ability to read, write and communicate in English.
- Ability to read and understand reports and to verify reservations.
- Professional appearance and good grooming required.
- Strong communication skills with an emphasis on customer service.
- Ability to work flexible hours, including weekends and holidays as needed.
- Proficient in using computer systems (OPERA) preferred.
- Strong problem-solving skills and the ability to remain calm under pressure.
- A positive attitude and a passion for providing exceptional guest services in the hospitality industry. Always with a smile.
Physical requirements
- Ability to remain standing for long periods of time.
Join our team as a Front Desk Agent, where your role will be pivotal in delivering outstanding experiences for our guests!
Job Types: Full-time, Part-time
Pay: Up to $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work Location: In person
Salary : $16
