What are the responsibilities and job description for the Field Services Engineer position at Delta Staffing?
What you'll do :
Diagnose and repair Fanuc equipment at customer sites on a moment’s notice and remain on-site for the duration of time required to perform the troubleshooting and repair. Assignments may involve long hours, night, weekend and holiday work.
Work with customers to solve problems collaboratively, including union personnel and other Fanuc employees.
Upon the completion of the call maintain impeccable documentation
More stuff :
Must be meticulous with Field Service Report describing the problem, the corrective action and detailing the labor, material and travel expense costs is provided to the customer and then returned to HQ for processing.
Documenting The Company's products and related peripheral equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
Daily reporting to the Service Supervisor & Dispatch to update status & availability
Maintenance of a service tool kit and documentation to facilitate rapid customer response
Perform warranty service on The Company's products
Coordinate responsibilities, activities, and schedule with Service Supervisor to insure customer satisfaction, proper billing, and support collections activities
Communicate frequently with involved The Company's America employees and customer employees to insure that expectations are being met
Return of parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
Maintenance of a home office for coordinating activities in between service calls
What you bring :
Ability to discuss, diagnosis & repair robot operational and process problems as reported by the customer or Hotline
Expert in reading and interpreting electrical, mechanical, and pneumatic prints and related technical documentation.
Ability to read and interpret PLC ladder logic
Minimum previous experience with Fanuc robots, controllers and peripheral equipment onRJ3iB, R30iA, and R30iB control platforms
Well-developed technical writing and communication skills
Able to work at customer sites with little direct supervision
Bachelor’s Degree in an Applied Science or equivalent technical education preferred
Five years Robotics Integration / Installation / Service Experience
Mechanical / Electrical / Pneumatic Troubleshooting, Teardown, and Repair Experience
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