What are the responsibilities and job description for the Utility Billing and Payment Analyst position at Delta Utilities?
JOB SUMMARY/PURPOSE
Delta Utilities is seeking a detail-oriented, Utility, Billing and Payment Analyst to manage and optimize utility billing, payments, and customer account processes using Oracle Customer Cloud Service (CCS). This role requires expertise in utility billing systems, financial reconciliation, and analytical skills to ensure accurate invoicing, efficient payment processing, and compliance with industry regulations. If you have experience with Oracle CCS and a passion for improving utility billing and payment processes, we encourage you to apply!
JOB DUTIES/RESPONSIBILITIES
Billing & Payment Operations:
• Administer and maintain Oracle CCS, ensuring accurate billing, metering, and payment processing.
• Process and validate customer invoices, rate calculations, adjustments, and billing cycles.
• Monitor payment transactions, refunds, and reversals to ensure proper application.
• Reconcile daily, weekly, and monthly billing reports to detect and correct discrepancies.
Customer Account Management:
• Investigate and resolve customer billing issues, including incorrect charges, meter reads, and payment applications.
• Assist with account setup, contract rates, and service changes in the Oracle CCS system.
• Work closely with customer service teams to provide timely billing resolutions.
Compliance & Reporting:
• Ensure billing accuracy and compliance with company policies, regulatory requirements, and industry best practices.
• Generate and analyze billing and payment performance reports.
• Support internal and external audits by providing accurate billing and payment data.
Process Improvement & System Enhancements:
• Collaborate with IT, regulatory and finance teams to implement system enhancements and process improvements in Oracle CCS.
• Participate in system testing, upgrades, and troubleshooting billing-related issues.
• Recommend process optimizations to improve efficiency and reduce billing errors.
MINIMUM REQUIREMENTS
Minimum education required of the position
•Bachelor’s degree in accounting, Finance, Business Administration, or a related field.
Minimum experience required of the position
•3 years of experience in utility billing, accounts receivable, or financial operations, preferably within the energy, water, or gas sector.
Minimum knowledge, skills and abilities preferred of the position
• Proficiency in Oracle Customer Cloud Service (CCS).
• Experience with financial reconciliation and large-scale billing systems.
• Strong Excel skills and ability to analyze large datasets.
• Soft Skills:
• Strong analytical and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Ability to work collaboratively across departments.
• Strong written and verbal communication skills.
Preferred Qualifications:
• Experience in utility rate structures, tariffs, and regulatory requirements.
• Knowledge of SQL or reporting tools for data extraction and analysis.
• Prior experience with automation and process improvement in billing operations.
Any certificates, licenses, etc. required for the position
•None
Work Environment:
• On-site
• Ability to handle high-volume billing cycles and meet strict deadlines.
About Delta Utilities
Delta Utilities is a leading natural gas utility with a focus on safe, dependable service to customers. Headquartered in New Orleans, Louisiana, the utility will serve nearly
600,000 customers and become one of the leading natural gas providers in Louisiana and Mississippi and among the top 40 providers in the United States.
In 2023, Entergy announced that it had entered into an agreement with Delta Utilities to sell its Louisiana gas distribution business. The natural gas utility currently serves more than 200,000 customers across East Baton Rouge and Orleans parishes. In February 2024, Delta Utilities entered into an agreement with CenterPoint Energy to acquire its Louisiana and Mississippi natural gas businesses, which currently serve approximately 381,000 customers. Once the transactions are complete, Entergy's Louisiana natural gas operations and CenterPoint Energy's Louisiana and Mississippi natural gas systems will be operated by Delta Utilities. Learn more: https://deltautilities.com/
Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.
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