Triage Engineer

Location: Philadelphia, PA (On-Site)

Job Title: Triage Engineer

Location: Philadelphia, PA (On-Site)

Job Description:

We are looking for a highly skilled and detail-oriented Triage Engineer to join our dynamic team in Philadelphia, PA. The ideal candidate will bring extensive experience in Linux and embedded device development, strong scripting capabilities, and a solid background in networking technologies. This position requires a hands-on approach to identifying, analyzing, and resolving issues while collaborating with cross-functional teams to ensure seamless system performance and reliability.

Key Responsibilities:

• Act as the first point of contact for diagnosing and troubleshooting issues related to embedded systems and Linux-based platforms.
• Analyze and triage defects, identifying root causes, and providing timely resolutions to reported issues.
• Collaborate with development teams to debug software and hardware-related issues in cable set-top boxes.
• Develop and maintain automation scripts using Shell and Python to optimize triage processes and workflows.
• Work with networking protocols such as TCP/IP, Wi-Fi standards, TR-069, SNMP, and DOCSIS to troubleshoot connectivity and system performance issues.
• Utilize programming languages like C, C , and Java to support development and resolve software-level issues.
• Create detailed reports and documentation for identified issues, ensuring all findings are communicated effectively to relevant teams.
• Stay up to date with industry trends in embedded systems, networking, and triage best practices to improve operational efficiency.
  
  

Required Qualifications:

• A Bachelor’s degree in Computer Science, Electronics, or a related field.
• A minimum of 6 years of development experience with Linux and embedded devices.
• Strong hands-on experience with scripting languages, specifically Shell and Python.
• Comprehensive experience working on cable set-top boxes, including troubleshooting and debugging.
• Strong knowledge of networking concepts and protocols, such as TCP/IP, Wi-Fi standards, TR-069, SNMP, and DOCSIS.
• Proficiency in programming languages like C, C , and Java.
  
  

Preferred Skills:

• Exceptional problem-solving skills and the ability to diagnose and resolve complex technical issues.
• Strong communication skills to effectively interact with internal teams, external stakeholders, and non-technical audiences.
• Familiarity with Agile development methodologies and version control systems (e.g., Git).
• Knowledge of debugging tools and techniques used in embedded systems.
• Ability to work independently as well as in a collaborative team environment.
  
  

Key Attributes:

• Self-motivated and proactive with a strong sense of ownership and accountability.
• Detail-oriented, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong analytical skills and a passion for solving technical challenges.
  
  

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• Strong understanding of ITIL or similar incident management frameworks.
• Proficiency in incident tracking tools and software.
• Ability to work under pressure in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Experience with troubleshooting and diagnostics across systems.
• Familiarity with networking concepts and protocols.
• Ability to work independently while also being part of a team.
• Positive attitude with a focus on customer satisfaction.
• Willingness to learn and adapt to new technologies.
• Experience in creating and maintaining technical documentation.
• Availability for on-call duty and flexible working hours.
• Certifications in IT Service Management are a plus.
  
  

Skills: automation scripting,embedded systems,scripting (shell, python),embedded devices,linux,programming (c, c , java),tcp,triage,c,technical documentation,embedded,networking protocols (tcp/ip, wi-fi standards, tr-069, snmp, docsis),troubleshooting