What are the responsibilities and job description for the Host/Hostess position at DeLuca's Italian Kitchen and Bar?
Job Overview
We are seeking a friendly and organized Host/Hostess to join our dynamic team in providing exceptional guest experiences. The ideal candidate will be the first point of contact for our guests, responsible for welcoming them warmly and ensuring they feel comfortable throughout their visit. This role requires excellent communication skills, a passion for customer service, and the ability to manage guest relations effectively in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage reservations and seating arrangements to optimize guest flow.
- Assist guests with inquiries regarding the menu, specials, and restaurant services.
- Communicate effectively with kitchen staff and waitstaff to ensure timely service.
- Handle guest complaints or concerns with professionalism and empathy.
- Maintain cleanliness and organization at the host stand and dining areas.
- Utilize POS systems & Open Table for managing reservations and tracking guest preferences.
Experience
- Previous experience in customer service or hospitality roles is preferred.
- Familiarity with restaurant operations, including knowledge of POS systems, and Open Table is a plus.
- Strong phone etiquette skills for handling reservations and inquiries.
- Ability to communicate clearly and effectively with guests and team members.
- A passion for delivering excellent guest services and building positive guest relations.
Join us in creating memorable dining experiences for our guests while working in a supportive and engaging environment!
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $15 - $17