What are the responsibilities and job description for the Client Leader, Charities position at Delve?
Job Description
Job Description
Salary : $175,000
Who We Are :
DELVE is a Performance Media Agency focused on helping clients grow their customer base by integrating the power of Tech & Data in Media. We act as one highly functioning team that is powered by our professional Fire in the Belly, with a passion for creating exceptional value by delighting our clients and creating an engaging work environment for our team members.
We deliver digital marketing management, first-party data science and consulting, and adtech / martech systems integration & reselling on a global scale. We connect the dots between data and technology in media by identifying our clients' super fans, deterministically finding more of them, and converting them online in the most effective way. DELVE has been recognized as Built In Colorados Best Places to Work for the past four years in a row . Our culture emphasizes professional development in an environment where everyone can have an impact. We are passionate about seeing our team through self-care, family, community and (of course) career growth. As a privately owned company, we dont get caught in red tape, instead we pave a path of growth for those with a passion to succeed professionally.
Heres What We Are Looking For :
DELVE is looking for an experienced Digital Marketing Client Leader to oversee its fast-growing Charity portfolio. This role is a dynamic blend of strategy, leadership, and expertise in the charity sector, with a focus on driving exceptional client results while ensuring exceptional team engagement .
You will leverage your knowledge of non-profit trends and market insights to craft data-driven strategies that align with client goals, translating high-level objectives into actionable KPIs across media, technology, data, and donor experience.
As client leader, youll oversee campaign planning, execution, and performance analysis, ensuring alignment with business outcomes while championing innovation and accountability. Youll also manage client relationships, mitigate risks, and identify growth opportunities, all while maintaining profitability and fostering a collaborative team culture.
With a strong foundation in digital marketing and a commitment to thought leadership, youll contribute to evolving DELVEs services while showcasing the agencys exceptional value.
This is a hybrid role based out of our Louisville, Colorado office. We work in-office Tuesday through Thursday, with the flexibility to work remotely on Mondays and Fridays. We are currently only considering candidates based locally or those willing to relocate within 3 months of hire.
Heres What You Will Do :
- Charity Sector Expertise
- Stay updated on non-profit and charity sector trends to identify opportunities and risks for your client portfolio.
- Collaborate with the Charity Sector Leader to share insights and maintain a list of client pain points.
- Monitor industry benchmarks and provide recommendations to senior management based on market analysis.
- Campaign Planning
- Collaborate with the Sector Leader to break business goals into specific KPIs (e.g., reduce churn by 25% in 6 months).
- Translate KPIs into actionable roadmaps across Brand Media, Performance Media, Data, and Donor Experience.
- Lead media planning, ensuring alignment of platform-specific KPIs with the overall strategy.
- Assign KPIs to workstream teams and ensure media plans are on track.
- Campaign Execution
- Regularly review and adjust client KPIs, escalating issues when necessary.
- Own client goals internally, ensuring teams stay accountable for KPIs and performance.
- Lead internal strategy sessions, focusing on innovative approaches to improve results.
- Conduct weekly client calls, providing progress updates and connecting results to business goals.
- Compare performance to industry benchmarks to highlight DELVEs value.
- Campaign Wrap-up
- Lead QBRs to review goals, workstream performance, and next steps.
- Identify new opportunities for improvement and involve Practice Area leaders as needed.
- Spot potential upsell opportunities and collaborate with the Revenue Sector leader to expand the scope.
- Relationship Management
- Serve as the point of escalation for client issues, managing client satisfaction and account-level risks.
- Develop recovery plans for dissatisfied clients and expand relationships within the clients leadership team.
- Staffing & Team Management
- Work with the Revenue Sector Leader and Ops team to determine staffing needs, ensuring the right team members are assigned to each account.
- Manage a team of Integration Specialists and strategists, overseeing hiring, development, and employee lifecycle.
- Profitability
- Monitor the profitability of your assigned accounts, ensuring projects stay on budget and team members are fully utilized (85%).
- Use DELVEs X-Fit system to manage project margins and ensure optimal resource allocation.
- Digital Marketing Expertise
- Stay current with digital marketing trends and maintain relevant certifications.
- Be a thought leader in the industry, contributing to content and representing DELVE at conferences.
- Work with the Head of Strategy to evolve DELVEs Menu of Services.
- Special Skills
- Develop impactful QBR decks that connect client results to DELVEs value proposition.
- Contribute to RFPs, leading strategy presentations for both existing and prospective clients.
Heres What You Bring :
What DELVE Offers :
The base salary for this position is $175,000 per year. In addition, you will be eligible for an annual performance-based bonus tied to individual and company-wide goals and objectives. This bonus structure is designed to reward exceptional performance and contributions toward DELVEs overall success.
DELVE is an equal opportunity employer. We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. Delve strives to create a culture of unity and respect and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.
Salary : $1,250 - $175,000
