Application Support Consumer Lending Software

Job Description
About the Role:
NextStep Recruiting is supporting our banking client in their search for an experienced Application Support professional with a strong background in consumer loan software systems. This hybrid position focuses on providing internal user support across DecisionPro, LaserPro, and NewGen applications. Ideal candidates will have experience supporting bank employees in consumer lending operations including personal, auto, RV, watercraft, and HELOC/home improvement loans.

Key Responsibilities:

• Serve as the go-to application support resource for DecisionPro, LaserPro, and NewGensystem-related issues.
• Troubleshoot and resolve user issues related to consumer loan systems for bank employees.
• Collaborate with IT teams and vendors to escalate and resolve software bugs or performance issues.
• Provide training, documentation, and process support to internal users as needed.
• Monitor incident tickets and service requests to ensure timely resolution, supporting employees from Eastern through Mountain time zones.
• Participate in software updates, UAT, and rollouts.
• Work onsite Monday through Thursday with remote work on Fridays.

What We re Looking For:

• 3 years of application support experiencewithin the banking industry, specifically in consumer lending.
• Strong hands-on experience supporting DecisionProand LaserPro.
• Familiarity with NewGenloan origination or servicing platforms is a plus.
• Proven ability to troubleshoot, document, and support software issues in a fast-paced banking environment.
• Excellent communication and interpersonal skills; able to collaborate with both technical teams and non-technical users.
• Prior experience working in a hybrid environmentand supporting multiple time zones is a plus.