What are the responsibilities and job description for the Customer Service Representative position at DeMayo Law Offices, LLP?
Description
Join us in the fight for what’s right!
DeMayo Law Offices is seeking a detail-oriented, organized, and multi-tasking Client Engagement Specialist who will be responsible for providing world-class customer service, accurately initiating client files, reviewing documents, assembling information, and entering client data needed to complete the set-up process.
Responsibilities
- Providing quality customer service to clients over the phone
- Enter information found on the sign-up and intake documents into firm’s Litify database
- Send out notice letters of the firm’s involvement in the case
- Make/receive twenty plus calls per day to/from clients
- Resolve client questions, provide updates on status of the case, and document communications in our case management software
- Review documents & scan into the case file daily
- Send documents to clients periodically
- Assist the Mass Tort Manager and Supervisor on projects as needed
Qualifications
- Bachelor's degree preferred; however, a combination of education, certifications and experience may be considered
- Exceptional oral and written communication skills
- Excellent data entry skills
- Ability to multi-task with high attention to detail
- Persistence to follow up on requested information
- Knowledge of Microsoft Windows/Office and ability to learn and use various software programs
- Prior experience with Litify or other CRM software a plus
Benefits
- Competitive salary
- Medical, dental, and vision insurance
- Base life insurance paid by the firm plus supplemental option
- Short and long-term disability paid by the firm
- 401(k) with match
- PTO, plus holidays and paid volunteer time off
- Education and gym reimbursement
Equal Opportunity Statement
DeMayo Law Offices is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, national origin, sex, age, disability status, genetic information, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.