What are the responsibilities and job description for the Intake Specialist position at DeMayo Law Offices, LLP?
Description
Join us in the fight for what’s right!
DeMayo Law Offices is seeking an experienced Personal Injury Intake Specialist to serve as the first point of contact for our callers and provide all prospective clients with an exceptional telephone experience.
Responsibilities
- Handling a high volume of incoming calls, setting the tone and pace of every client call
- Accurately applying the firm’s criteria, protocol and procedures to each caller’s circumstances
- Performing multiple activities while engaged with caller on the line, including scheduling potential client appointments, retrieving and analyzing accident reports, and highlighting the benefits of firm representation
- Effectively communicating next steps if legal representation is warranted
- Explaining, kindly and professionally, when the firm will not be able to assist a prospective client
- Performing administrative duties related to customer service, client intake and overall client retention
- Effectively “selling” the firm and services offered
- Meeting targeted number of calls handled and appointments set
- Treating the first and last calls of the day with the same level of care and compassion
Qualifications
- Bachelor's degree preferred; however, a combination of education, certifications and experience may be considered
- 1 year of sales experience required; knowledge of the personal injury/bodily injury field from previous experience in either the insurance industry or a personal injury law firm preferred
- Outstanding customer service skills
- Bilingual (Spanish) Preferred
- Strong analytical and problem-solving skills
- Excellent communication and customer service skills
Benefits
- Competitive salary
- Medical, dental, and vision insurance
- Base life insurance paid by the firm plus supplemental option
- Short and long-term disability paid by the firm
- 401(k) with match
- PTO, plus holidays and paid volunteer time off
- Education and gym reimbursement
Equal Opportunity Statement
DeMayo Law Offices is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, national origin, sex, age, disability status, genetic information, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.
