What are the responsibilities and job description for the Policy Services Professional position at Demco Group of companies?
Job Description
As a Policy Service Professional, you will perform a variety of tasks including processing midterm changes for all of our Insureds along with maintaining electronic files. You will service new, renewal and mid-term changes in an accurate and timely manner, must understand and effectively utilize corporate computer systems, and provide quality service to both internal and external customers.
You will collaborate with other departments as needed to perform tasks and work effectively as a team, contributing to the creation and sustaining of a high-performance team by embracing an understanding team goals. Performance will be at a “meet expectations” level or better, and it is expected that you will contribute to and implement actions to improve performance and efficiency.
What will your essential responsibilities include?
Company Description
Prime Insurance Company is a committed and trusted resource for individuals, businesses and producers, following a bold business model that has inspired 40 years of success and growth. By keeping our underwriting and risk management teams in-house, we’ve been able to write an endless list of risk classes, and offer a broad range of coverage in specialty classes. Our in-house, expert claims team has handled over 70,000 claims and provides support to insureds throughout the entire insurance process — from risk mitigation to claims handling. Our internal teams work together to support Prime, the producer and the insured to get the most reliable coverage for their liability risk.
Prime Insurance Company is a committed and trusted resource for individuals, businesses and producers, following a bold business model that has inspired 40 years of success and growth. By keeping our underwriting and risk management teams in-house, we’ve been able to write an endless list of risk classes, and offer a broad range of coverage in specialty classes. Our in-house, expert claims team has handled over 70,000 claims and provides support to insureds throughout the entire insurance process — from risk mitigation to claims handling. Our internal teams work together to support Prime, the producer and the insured to get the most reliable coverage for their liability risk.
As a Policy Service Professional, you will perform a variety of tasks including processing midterm changes for all of our Insureds along with maintaining electronic files. You will service new, renewal and mid-term changes in an accurate and timely manner, must understand and effectively utilize corporate computer systems, and provide quality service to both internal and external customers.
You will collaborate with other departments as needed to perform tasks and work effectively as a team, contributing to the creation and sustaining of a high-performance team by embracing an understanding team goals. Performance will be at a “meet expectations” level or better, and it is expected that you will contribute to and implement actions to improve performance and efficiency.
What will your essential responsibilities include?
- Liaise with underwriters to confirm coverage intentions for midterm change requests.
- Responds to policy service requests via phone and email from insureds, underwriters, and producers for multiple lines of business.
- Process Endorsements requests through corporate inhouse insurance system
- Processing MVR reports through Lexis Nexus for Driver additions.
- Saving all correspondence through electronic filing system.
- Answering inbound Service related phone calls from both outside and inside customers.
- Accountable for accuracy and quality of work/data entry completed.
- Manage and prioritize workloads to meet due dates.
- Commercial insurance experience a plus, commercial auto experience also a plus.
- Strong competency in standard office software applications: Word, Outlook, Excel, and Adobe required.
- Detail-oriented, proven prioritization, organization and time management skills with accurate results.
- Ability to work in a fast-paced environment.
- Commitment to excellence.
- Team oriented, collaborative, and flexible.
- Capable of working and collaborating with a virtual team.
- Collaborative approach: develop productive working relationships with colleagues and seek input from others as needed to achieve the best result possible.
- Strong ethics: handle responsibilities with integrity and the highest standards of professionalism.
- Passion for results: approach tasks proactively and anticipate needs, think quickly and prioritize multiple work streams without sacrificing quality, and act with a sense of urgency.
- Intellectual curiosity: willing to ask questions, eager to learn, and focused on continuously improving technical skills.
- Ability to travel to other office locations (if necessary).
Company Description
Prime Insurance Company is a committed and trusted resource for individuals, businesses and producers, following a bold business model that has inspired 40 years of success and growth. By keeping our underwriting and risk management teams in-house, we’ve been able to write an endless list of risk classes, and offer a broad range of coverage in specialty classes. Our in-house, expert claims team has handled over 70,000 claims and provides support to insureds throughout the entire insurance process — from risk mitigation to claims handling. Our internal teams work together to support Prime, the producer and the insured to get the most reliable coverage for their liability risk.
Prime Insurance Company is a committed and trusted resource for individuals, businesses and producers, following a bold business model that has inspired 40 years of success and growth. By keeping our underwriting and risk management teams in-house, we’ve been able to write an endless list of risk classes, and offer a broad range of coverage in specialty classes. Our in-house, expert claims team has handled over 70,000 claims and provides support to insureds throughout the entire insurance process — from risk mitigation to claims handling. Our internal teams work together to support Prime, the producer and the insured to get the most reliable coverage for their liability risk.
