What are the responsibilities and job description for the Customer Service position at Demco Mfg?
Description
Primary Duties:
- Answers customer calls in a timely and professional manner
- Takes sales orders, diagnoses product issues, assists with warranty concerns and returns products as necessary
- Assists customers with delivery dates, open order status, assembly concerns and general account maintenance as requested
- Communicates with all departments to source answers to questions and concerns
- Provides continual follow up with customers and coworkers to ensure all are informed
- Understanding the office work flow and use of office equipment
- Works with product coordinators on new product development and enhancements
- Assists sales team in forecasting product needs for the next year
- Fills out reports addressing issues to find ways to better serve customers
- Reports new trends, ideas, issues, products and programs to the company
- Assists in designing and developing new products using industry ideas and demands
- Works to assist customers and dealers any way possible, advertising, literature needs, etc.
Requirements
· Must have outgoing, positive personality and good with people
· Must be self motivated and driven with the ability to multitask
· Should have excellent problem solving abilities
· Must have mechanical abilities
· Must be a team player with strong communication skills
· Basic computer skills are required
· Must have professional and friendly telephone skills
· Flexible work schedule necessary
· Must be detail oriented, personable, and assertive when necessary