What are the responsibilities and job description for the Customer Service Advocate position at Demo160: Core Template TEMC?
About Us:
Demo160: Core Template TEMC is a company dedicated to providing exceptional customer service and support to its clients. Our goal is to establish a reputation as a trusted partner in the industry.
Job Description:
We are seeking a highly skilled and experienced Technical Support Representative to join our team. The successful candidate will be responsible for assisting customers with technical problems, resolving queries, and providing guidance on product features and functionalities.
Key Responsibilities:
- Respond to customer inquiries in a timely and accurate manner
- Provide assistance with specific product features
- Report product malfunctions and update internal databases
- Offer assistance to customers on social media
- Share knowledge with team members
Requirements:
- Experience in a similar CS role
- Familiarity with help desk software and CRM systems
- Excellent communication and problem-solving skills
- Patience when handling tough cases
- Bachelor's degree in Information Technology or relevant diploma
