What are the responsibilities and job description for the Product Expert Specialist position at Demo160: Core Template TEMC?
Our Vision:
To become a leader in customer service and support by providing exceptional experiences for our clients.
Job Summary:
We are hiring a Technical Support Representative to join our team. This role involves assisting customers with technical problems, resolving queries, and providing guidance on product features and functionalities.
Key Accountabilities:
- Respond to customer inquiries in a timely and accurate manner
- Provide assistance with specific product features
- Report product malfunctions and update internal databases
- Offer assistance to customers on social media
Desired Skills:
- Experience in a similar CS role
- Familiarity with help desk software and CRM systems
- Excellent communication and problem-solving skills
- Patience when handling tough cases
- Bachelor's degree in Information Technology or relevant diploma
