Cemetery Sales and Management

Job Title: Cemetery Family Service Advisor

Job Overview:

The Cemetery Family Service Advisor provides compassionate assistance to families and individuals during the pre-planning stages and at the time of need. This role involves guiding families through the various options available for burial services, ensuring they understand the process, and helping them make informed decisions.

Key Responsibilities:

• Client Consultation: Meet with families to discuss their needs, preferences, and budget, providing detailed information on burial, cremation, and memorialization options.
• Sales and Promotion: Present and sell cemetery plots, mausoleum spaces, memorial markers, and other related services. Develop and maintain relationships with clients to encourage pre-need planning.
• Documentation: Assist families in completing necessary paperwork for burial services, including contracts, permits, and legal documents.
• Customer Service: Provide ongoing support to families during the planning process and after services are rendered, addressing any questions or concerns.
• Coordination: Work with funeral directors, clergy, and other service providers to coordinate burial services. Ensure that all arrangements are in place and executed according to the family’s wishes.
• Record Keeping: Maintain accurate records of sales, client interactions, and service arrangements. Ensure compliance with company policies and regulatory requirements.
• Community Outreach: Participate in community events, seminars, and presentations to educate the public about the benefits of pre-planning cemetery services.
• Administrative Duties: Handle scheduling, appointment setting, and other administrative tasks as needed to support the smooth operation of the cemetery services.

Qualifications:

• Education: High school diploma or equivalent required; post-secondary education in business, marketing, or a related field is preferred.
• Experience: Previous experience in sales, customer service, or a related field, especially within the funeral or cemetery industry, is highly desirable.
• Skills:
• Strong interpersonal and communication skills
• Compassionate and empathetic demeanor
• Ability to handle sensitive and emotional situations with professionalism
• Strong organizational skills with attention to detail
• Proficiency in basic computer applications (e.g., MS Office)
• Certifications: Depending on the location, licensing or certification may be required.

Work Environment:

This role typically involves working in an office within the cemetery grounds, with some time spent outdoors showing plots or mausoleum spaces. The job may require weekend and evening work to accommodate the needs of clients.

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• Paid time off

Supplemental Pay:

• Bonus opportunities

Work Location: In person

Salary : $75,000 - $95,000