What are the responsibilities and job description for the 034-Technical Support And End Services Manager-San Juan City position at Dempsey Resource Management, Inc?
Job Opening :
Position / Job Title : TECHNICAL SUPPORT AND END USER SERVICES MANAGER
Headcount : 1
Job Type : Full-time, Onsite
Work Location(s) : San Juan City (Head Office)
Work Schedule : 5 days a week
Clinic Hours : 8AM-5PM / 7AM-4PM
2 Days Off (Weekends)
JOB DESCRIPTION :
The Technical Support and End User Services Manager will be the lead onsite technology resource 24 / 7.
This role will be responsible for managing the onsite Local Support and assure that internal clients receive a high level of support on a daily basis.
This person will serve as an escalation point for critical issues from our user community and manage projects to completion on or ahead of schedule.
A key component of this position is to manage projects and issue resolution expectations by communicating status to the ICT Manager in a timely manner.
Performs full supervision of the ICT Hardware Technical Support Group.
QUALIFICATIONS
- Candidate must possess at least Bachelor's / College Degree in Computer Science, Computer Engineering or related IT course from a Reputable College / University.
- At least 2 years of experience in a related function is required.
- Experience in remote desktop and onsite technical assistance is required.
Provide / demonstrate at least 2 years leadership experience with an ability to head and direct technical support teams.
Salary Range (Php) : 60k-80k
