What are the responsibilities and job description for the Credit And Collection Associate/20K/Bonny Serrano San Juan City position at Dempsey Resource Management Inc.,?
DUTIES AND RESPONSIBILITIES :
Account Management and Collection Efforts :
- Monitor and manage a portfolio of overdue accounts by contacting customers via
phone, email, or written correspondence to request payment.
issues.
and ensuring adherence to agreed-upon payment schedules.
Customer Communication :
offering solutions for overdue invoices.
teams (e.g., sales, customer service) to resolve issues and ensure customer satisfaction.
prevent future payment delays.
Payment Application :
system, ensuring accuracy and timely processing.
coordinating with customers and internal departments.
Aging Reports and Collections Tracking :
prioritize collection efforts.
payment arrangements in the system.
provide real-time visibility into collection efforts.
Escalation and Dispute Resolution :
cases of non-payment, ongoing disputes, or accounts that may require further action.
when appropriate, while maintaining company policies and compliance with applicable
laws.
Bad Debt Prevention :
Credit and Collections Team Leader or Manager.
bad debt and improve collections processes.
propose changes to credit limits or terms where necessary.
Reporting and Documentation :
status.
Outstanding (DSO), recovery rates, and collections progress.
maintained and archived.
Compliance and Legal Requirements :
collections, including debt collection regulations and customer confidentiality.
manner, avoiding harassment or aggressive tactics.
Collaboration with Other Teams :
smooth coordination in resolving payment issues or disputes.
issues, and contribute to the development of improved processes.
Requirements :
Bachelor's degree in Finance, Accounting, or related field.
Proven experience in credit and collections.
Strong understanding of credit policies and procedures.
Excellent communication and negotiation skills.
Proficiency in financial software and Microsoft Office.
Ability to work independently and manage multiple tasks.
Strong analytical and problem-solving skills.
Attention to detail and high level of accuracy.
