What are the responsibilities and job description for the Dealership Service Manager position at Dena Motors?
Description
We are a leading provider of exceptional automotive services and sales with high-quality vehicles. We are currently seeking a skilled and motivated Service Manager to join our dynamic team and help deliver the best customer service experience possible.
Responsibilities
Key Responsibilities :
- Oversee day-to-day operations of the service department, ensuring the highest levels of customer satisfaction.
- Manage and supervise a team of technicians, advisors, and service staff to meet productivity goals.
- Develop and implement efficient service processes and procedures to maximize throughput and customer retention.
- Handle customer inquiries and concerns, providing effective solutions and maintaining positive relationships.
- Ensure proper maintenance of service records, warranties, and service contracts.
- Monitor the service department's budget and maintain efficient inventory control.
- Ensure all service work meets quality standards and complies with safety regulations.
- Stay up-to-date with the latest automotive technologies and trends.
Qualifications
