Operational Compliance Associate

The Company:

Denali Capital, LLC is a growing financial services company in the debt buying and recovery industry. We use a disciplined, data-driven, and analytical approach to purchase defaulted loans from a variety of financial institutions across a broad range of asset classes and a variety of originating types and sizes. We work directly with consumers as they repay their obligations and work their way towards financial recovery.

Opportunity:

We are seeking an Operational Compliance Associate in the Birmingham, AL area to support the operations, vendor management, and compliance departments for our growing company. The Operational Compliance Associate will be responsible for managing daily operational/compliance tasks, coordinating with various departments, ensuring smooth workflow processes, utilizing data extraction and analysis analytical tools for tracking process exceptions, and maintaining accurate records. The role involves frequent interaction with team members and consumers to solve problems and improve efficiencies. This is a full-time salaried position that offers competitive compensation, health insurance, and a flexible time off policy. This role has significant business ownership and provides a tremendous development opportunity and management exposure for someone looking to build a range of skills and further their career in consumer finance.

Functions and Responsibilities:

• Supports operational functions by performing monthly data review and data uploads to the system of record. Monitors vendor file frequency and conducts follow-ups and file correction with vendors.
• Supports account management by processing electronic and physical correspondence and performing account updates in the system of record at the account and batch level.
• Supports compliance management by managing dispute/complaint intake process and processing media requests by uploading documents to system of record. Conducts ad hoc audits as requested.
• Support legal network functions by conducting cost reviews and affidavit processing.
• Audits and processes purchase refunds according to contractual agreements.
• Maintains operations by following policies and procedures, and reports changes as needed.
• Makes recommendations to improve business processes.
• Contributes to overall team effort by performing ad hoc research, analysis and related duties as needed.
• Develops and maintains excellent working relationships with external and internal business partners.

Experience, Skills, and Knowledge Requirements:

• Operational skills to manage and streamline workflows and processes
• Strong interpersonal skills and communication abilities
• Analytical skills to assess data and improve operations
• Team-oriented with the ability to work collaboratively in an on-site environment
• Attention to detail and ability to work independently
• 2 years of experience in compliance, operational or process management
• Compliance management and legal compliance experience is preferred
• Bachelor’s degree in business administration, management, paralegal studies or related field is preferred
• Financial industry experience is a plus
• Proficiency in Microsoft Office with intermediate Excel skills is a must