Receptionist/Security Officer: P&G Plant (Pineville)

JOB SUMMARY

Under limited supervision, the Receptionist is a licensed Security Officer who provides access control as a core function to ensure the safety and security of areas within the P&G plant administrative building. Excellent customer service is required for this position, with the responsibility to greet and check-in visitors and interact daily with the public, employees, and the client leadership team. This position performs a variety of administrative and clerical tasks for the client at the P&G plant to include security and protection of work site(s), personnel and assets.

The general responsibilities of the position include those listed below, but the company may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

Work Schedule: Rotational - 1 week on/1 week off (12-hour day or night shifts)

REQUIRED QUALIFICATIONS

• Minimum 18 years of age
• High school diploma or equivalent
• Military, law enforcement, or security experience preferred, but not required
• Able to proficiently speak, read, understand and write English
• Valid driver’s license. Must have a reliable personal vehicle for transportation to/from the work site each day.
• State of Louisiana Unarmed Security Officer License (or ability to obtain)
• Must be able to pass the Company’s pre-employment screening process, including drug screen, criminal background investigation, and post-offer physical.

SKILLS/APTITUDES

• Maturity of judgement and behavior
• Ability to present self in a highly professional manner with the understanding that honesty, integrity and ethics are essential.
• Ability to communicate respectfully with all visitors, coworkers, vendors, supervisors, managers, customers and client representatives.  
• Ability to provide clear directions and respond accordingly.
• Must have basic phone and computer skills (email, texting, two-way radio, etc.)
• Ability to work well under pressure.
• Ability to work well alone and in a team.

ESSENTIAL FUNCTIONS

• Understand and successfully execute post orders including enforcement of client and company policies, rules and regulations.
• Guard property against damage, fire, theft, and illegal or unauthorized entry.
• Make periodic rounds about (patrols by foot) of buildings and grounds, examining doors, windows, and gates to ensure that they are properly secured.
• Perform searches of people, vehicles, buildings, and other assigned areas.
• Display courteous, respectful and professional interactions with the public and customers.
• Process visitors and produce access badges.
• Monitor traffic and parking.
• May operate and monitor CCTV equipment.
• May be asked to perform rescue functions at accidents, emergencies and disasters.
• Maintain composure and control in all situations.
• Effectively and coherently communicate over radio channels while initiating and responding to radio communications.
• Interview people to detect infringements and to investigate disturbances, complaints, thefts, vandalism and accidents or incidents.  Report irregularities to management.
• Write Daily Activity Reports and/or Incident Reports
• May assist management and law enforcement officials in emergency situations, apprehending unauthorized persons found on the property, etc.
• Maintain high standards for work areas and appearance.
• Must comply with established dress code/uniform requirements.
• Report all accidents and injuries in a timely manner.
• Ability to work in a constant state of alertness in a safe manner
• Maintain confidentiality and appropriate professionalism.
• Participate in regular safety meetings, safety training and hazard assessments.  
• Perform all work in accordance with established safety and operational procedures.
• Maintain regular and punctual attendance.
• Ability to work a varying schedule including nights, weekends, holidays and extended hours as business dictates.
• Attend company/job required training programs (classroom and virtual) as designated.
• May perform responsibilities of a Lead Security Officer or Sergeant as requested.
• May perform other duties and responsibilities as assigned.

CORE COMPETENCIES

• Commitment to Excellence: Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations
• Corporate Values: Understand, embraces, and integrates DUS corporate values into everyday duties and responsibilities
• Safety and Security: Promotes a safe work environment for co-workers and customers
• Customer Service: Identifies and responds to current and future client needs by providing excellent service to internal and external customers
• Teamwork: Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization

JOB SPECIFIC COMPETENCIES

• Adaptability: Adapts to changing conditions and work assignments, sets priorities and manages multiple assignments and tasks:
• Analytical Skills: Visualizes, articulates and solves a variety of problems and concepts and makes appropriate decisions based on available information
• Communication Skills: Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others
• Conflict Resolution: Prevents, manages, and/or resolves conflict
• Independence: Works with little or no supervision
• Problem Solving: Anticipates and identifies problems, distinguishes between symptoms and causes, and determines alternative solutions involving varied levels of complexity, ambiguity and risk.

BENEFITS

Full-time regular employees have the opportunity to enroll in health insurance, life insurance, 401k Retirement Plan and short-term disability insurance. Full-time regular employees are provided access to our employee assistance program. 

WORKING ENVIRONMENT

The employee will be required to work in a confined workspace such as a security guard post or patrol vehicle for extended periods of time and exposure to work assignments consisting of twelve-hour days and able to work day or night shifts as required. The majority of the work is performed in a plant setting with a wide variety of people in differing functions, personalities and abilities.  

PHYSICAL DEMANDS

The employee’s work requires routine walking, standing, bending, pushing and/or pulling, and carrying items up to 25 lbs. Candidates will be required to successfully complete a post-offer pre-employment physical. 

REASONABLE ACCOMMODATION

It is DUS’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. 

EQUAL OPPORTUNITY EMPLOYER

Denali Universal Services is an Equal Opportunity Employer.