What are the responsibilities and job description for the Dispatcher: Anchorage Animal Care and Control position at Denali Universal Services?
JOB SUMMARY
The Animal Control Dispatcher receives and triages requests for service and dispatches routine and emergency calls to Animal Control Officers (ACO) in the field. Maintains written and computer records of all requests for service. Provides information and resources to the public as appropriate.
REQUIRED QUALIFICATIONS
- High school diploma or equivalent
- Must be proficient with Microsoft Office programs
- One year of dispatching and / or frontline customer service experience
- Ability to firmly and calmly communicate in stressful situations
- Excellent communication and listening skills
- Ability to be efficient and productive in a fast-paced environment
- Must be able to work independently within a team structure
- Ability to handle confidential information in a secure, professional and discretionary manner
DESIRED QUALIFICATIONS
ESSENTIAL FUNCTIONS
WORKING ENVIRONMENT
The majority of the work is performed in a professional office setting with a wide variety of people in differing functions, personalities and abilities. The work requires interaction with the public in sometimes emotional, and occasionally hostile, situations.
EQUAL OPPORTUNITY EMPLOYER
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
