SOC Security Officer: CPChem Headquarters Woodlands

Job Summary

Under limited supervision, the SOC Security Officer provides security and protection of work site(s), personnel, and assets at the assigned job site. This position monitors the access control and CCTV systems, coordinates radio and telephone communications, emergency response and hazmat calls, maintains the shift log and confidential/sensitive documentation, and answers the after-hours site main number and emergency phone number. Performs all work in accordance with established safety and operational procedures.

The position is a key contributor to the security operations team in the event of a crisis/emergency that would threaten the safe and secure business operations. Verbal communication skills and the ability to appropriately respond to emergency situations are critical.

The general responsibilities of the position include those listed below, but the company may identify other duties of the position. These responsibilities may differ depending on business necessities and client requirements.

Required Qualifications

• Minimum 18 years of age
• High school diploma or equivalent
• 2 years of prior military, law enforcement, corrections, or private security experience.
• Proficiency in electronic security management applications including Microsoft Office, Video, Access Control, and Alarm Management.
• Knowledge of communications and dispatch operations.
• Valid driver's license.
• State Unarmed Security Officer License or able to obtain.
• Able to proficiently speak, read, understand and write English
• Strong communication and customer service skills. Ability to interact with all levels of personnel, external agencies, and the general public in a professional and effective manner.
• Ability to handle crisis situations calmly and effectively.
• As a condition of employment, must be able to successfully complete a criminal background investigation, drug screen, and a post-offer physical/fitness for duty evaluation.
  
  

Desired Qualifications, Skills & Aptitudes

• Previous experience working at a Security Operation Center (SOC) or in a Dispatch environment.
• Must have strong analytical and decision-making skills.
• Must have the ability to remain calm and to mitigate high stress security situations involving multiple complex operations and large groups of personnel.
• Must have the ability to understand and operate integrated sensor packages, including audio, video, motion detection, and access control systems.
• Maturity of judgement and behavior
• Ability to present self in a highly professional manner with the understanding that honesty, integrity and ethics are essential.
• Ability to communicate respectfully with all visitors, coworkers, vendors, supervisors, managers, customers and client representatives.
• Ability to provide clear directions and respond accordingly.
• Must have basic phone and computer skills (email, texting, two-way radio, etc.)
• Ability to work well under pressure.
• Ability to work well alone and within a team.
  
  

Essential Functions

• Understand and successfully execute post orders including enforcement of client and company policies, rules and regulations.
• Provide security related customer service and emergency response activities as required.
• Guard property against damage, fire, theft, and illegal or unauthorized entry.
• Display courteous, respectful and professional interactions with the public and customers.
• Perform security/console and emergency response duties in accordance with site-specific procedures and standard operating procedures (SOPs).
• Responsible for monitoring the client's access control system. Monitor control center equipment such as closed-circuit television, alarms, police scanners, printer, etc., to protect company assets and personnel and control access to building areas.
• Monitor CCTV activity. Initiate response to site alarms in accordance with site procedures.
• Keep track of the working status of all electronic equipment. Alert the Facility Manager of malfunctioning equipment.
• Monitor local and enterprise systems for incidents or threats to Company personnel/assets.
• Manage all emergency call and dispatch emergency personnel. Ensure critical communications are made as required.
• Make site wide announcements as required
• Effectively and coherently communicate over the phone or radio channels.
• Respond to security incidents and emergency situations in a calm and problem-solving manner.
• Complete all job required forms/logs and documentation accurately and timely.
• May assist management and law enforcement officials in emergency situations.
• Maintain high standards for work areas and appearance. Comply with established dress code/uniform requirements.
• Knowledge of all duties associated with the basic patrol/post officer(s). May be requested to occasionally serve as a patrol/post or console officer.
• Report all accidents and injuries in a timely manner.
• Ability to work in a constant state of alertness.
• Maintain confidentiality, discretion, and appropriate professionalism.
• Participate in regular safety meetings, safety training and hazard assessments.
• Maintain regular and punctual attendance.
• This position requires working a rotational schedule, different shifts, overtime, or flexible work hours based on company or client needs.
• Attend company/job required training programs (classroom and virtual) as designated.
• May step up into the Lead/Shift Supervisor role as requested.
• May perform other job related duties as assigned.
  
  

CORE COMPETENCIES

• Commitment to Excellence: Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations
• Corporate Values: Understand, embraces, and integrates DUS corporate values into everyday duties and responsibilities
• Safety and Security: Promotes a safe work environment for co-workers and customers
• Customer Service: Identifies and responds to current and future client needs by providing excellent service to internal and external customers
• Teamwork: Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization
  
  

JOB SPECIFIC COMPETENCIES

• Adaptability: Adapts to changing conditions and work assignments, sets priorities and manages multiple assignments and tasks:
• Analytical Skills: Visualizes, articulates and solves a variety of problems and concepts and makes appropriate decisions based on available information
• Communication Skills: Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others
• Independence: Works with little or no supervision
• Problem Solving: Anticipates and identifies problems, distinguishes between symptoms/ causes, and determines alternative solutions involving varied levels of complexity, ambiguity and risk.
  
  

BENEFITS: Full-time regular employees have the opportunity to enroll in health insurance, life insurance, 401k Retirement Plan and short term disability insurance. Full-time regular employees are provided access to our employee assistance program.

WORKING ENVIRONMENT: The majority of the work is performed in an industrial setting with a variety of people in differing functions, personalities and abilities.

PHYSICAL DEMANDS: The employee's work requires routine sitting, walking, standing, bending, pushing and/or pulling, and carrying items up to 50 lbs. Candidates will be required to successfully complete a post-offer pre-employment physical and a fitness for duty test.

EQUAL OPPORTUNITY EMPLOYER: Denali Universal Services is an Equal Opportunity Employer. We are committed to the full inclusion of all individuals. We comply with federal and state disability laws and make reasonable accommodations for qualified applicants and employees with disabilities.