What are the responsibilities and job description for the Technical Support Specialist position at DenaliTEK?
Are you passionate about providing exceptional technical support and creating seamless client experiences? DenaliTEK is seeking a Technical Support Specialist to join our team and deliver "White Glove Service" to our valued clients.
As a Technical Support Specialist, you will be the frontline for client support, ensuring timely and effective resolution of technical issues while maintaining service excellence. You will manage service requests, troubleshoot systems, and collaborate with internal teams to optimize client satisfaction.
Growth Opportunities
At DenaliTEK, we are committed to supporting your professional growth. As a Technical Support Specialist, you'll have opportunities to:
Requirements
Education: High school diploma or equivalent required.
Technical Skills:
Soft Skills:
As a Technical Support Specialist, you will be the frontline for client support, ensuring timely and effective resolution of technical issues while maintaining service excellence. You will manage service requests, troubleshoot systems, and collaborate with internal teams to optimize client satisfaction.
Growth Opportunities
At DenaliTEK, we are committed to supporting your professional growth. As a Technical Support Specialist, you'll have opportunities to:
- Advance into Systems Administration:
- Participate in Technology Alignment Reviews to assess and minimize technical risks for clients
- Gain expertise in hardware, software, and cloud inventory management
- Develop skills in firewall maintenance, Windows server management, and endpoint protection
- Contribute to network assessments for prospective clients, preparing for higher-level roles
- Enhance your proficiency in managing IT Glue documentation standards and creating enriching recommendations for clients
- Broaden Your Expertise:
- Work on proactive services like reconciling efficacy, creating workstation management plans, and optimizing client environments
- Develop leadership capabilities by assisting in onboarding and mentoring team members
Requirements
Education: High school diploma or equivalent required.
Technical Skills:
- Ability to perform basic network troubleshooting (DNS, DHCP, firewalls, routers, and switches)
- Familiarity with ticketing systems for managing support requests
- Experience with troubleshooting and supporting Office 365, including email configurations and user management
- Knowledge of Active Directory (AD) for managing users, groups, and permissions
Soft Skills:
- Excellent customer service and communication skills
- Strong organizational and documentation abilities
- Willingness to learn and adapt in a dynamic environment
- 401(k) Retirement with company contribution
- Medical Insurance - with 100% of employee's premium paid by the company
- Dental and Vision Insurance - with 100% of employee's premium paid by the company
- Paid Time Off - 4 weeks per year plus 7 holidays
- Reimbursements - auto mileage, cell & Internet and parking fees