Product Support Analyst

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at



Hybrid role - 3 days On-Site and 2 days Remote



Job Description:

• Product Support Analyst
• The people joining the team will be working in shifts on rotation basis (8 AM - 5 PM, 10 Am - 7 PM) and will be weekend on call on rotation basis.
• Weekend on call shifts will be 12 hrs (8 AM - 8 PM MST) and will be compensated in case they work over 40 hours.

Position Description:

• We are looking for a Production Support Analyst to join the Global Client Technology team.
• This role will be based in South Jordan, UT (Hybrid)
• Interested in Supporting distributed Platform
• Likes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better.
• Enjoys new technological challenges and solving hard problems.
• Aspires to join a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems.

Responsibilities:

• A Production Support analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts, incident management, problem management and user escalations/tickets via ServiceNow
• You will troubleshoot issues across the entire stack: hardware, software, application, and network.
• Manage Incident calls with IT partners, Infrastructure teams and other technology stakeholders
• Collaborate with development teams and users to resolve Support issues
• Identify areas for improvements including automation, toil reduction, resiliency and observability across the platform and help build up the knowledge and documentation for the team
• Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA and North America.
• You will participate in weekend and off hours on-call on rotational basis, and be point of escalation during critical incidents
• Ensure that our global teams are working together and following consistent procedures and practices.

Qualifications:

Skills Required:

• A college graduate in Computer Science(preferred) but exposure to Technology
• Working knowledge of UNIX/LINUX operating system, Any scripting language (E.g., Shell Scripting, Python, Perl,or JavaScript) and a Relational database (E.g., Sybase, DB2, SQL, Postgres and so on)
• Excellent and confident communicator to manage high-pressure environment

About us:

At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.



For more relevant job opportunities please visit our website: Denken Solutions Careers

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