What are the responsibilities and job description for the Field Service Representative position at DenkenSolutions Inc?
Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 570-7779 Title : Field Service Representative Location : Trans Constr Building-LCL058 at 160 Lake Mirror Road Forest Park, GA 30297 Duration : 1 year contract Job Description : 0-5 Years Experience in a related field. Technical diploma or Bachelor's degree A Field Service Representative is a professional responsible for providing on-site technical support, maintenance, and repair services for a company's products or equipment at customer locations. Their primary goal is to ensure the efficient operation of equipment and the satisfaction of customers. This job description outlines the typical responsibilities and qualifications of a Field Service Representative. RESPONSIBILITIES : Customer Visits : Travel to customer sites to perform scheduled maintenance, installation, repair, or troubleshooting of equipment or systems. Equipment Inspection : Conduct thorough inspections of equipment to identify issues, malfunctions, or areas requiring maintenance. Technical Support : Provide technical assistance and guidance to customers on the proper use, operation, and maintenance of equipment or systems. Repairs : Diagnose equipment problems, replace defective parts, and perform necessary repairs to restore equipment to working condition. Installation : Set up and install new equipment, ensuring it meets specifications and functions correctly. Testing and Calibration : Conduct tests and calibrations to ensure equipment operates within established parameters and meets quality standards. Documentation : Maintain detailed records of service visits, repairs, parts used, and customer interactions. Complete service reports and submit them in a timely manner. Parts Management : Manage inventory of spare parts and order replacement parts as needed. Ensure that necessary parts are available for service visits. Training : Train customers and end- users on equipment operation and basic troubleshooting to minimize service calls. Safety Compliance : Adhere to safety protocols and guidelines while working with equipment and at customer sites. Promote a safe work environment. Communication : Provide clear and effective communication to customers regarding service schedules, estimated repair times, and any additional recommendations or requirements. Feedback : Collect feedback from customers and relay it to the company's product development and engineering teams for continuous improvement. Remote Support : Offer remote support and troubleshooting when possible to minimize on-site visits and downtime. Quality Assurance : Ensure that all service activities are conducted in compliance with company quality standards and best practices. About us : At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values : R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency. For more relevant job opportunities please visit our website : Denken Solutions Careers
Required
Preferred
Job Industries
- Customer Service
