What are the responsibilities and job description for the Fraud/ Investigation Specialist position at DenkenSolutions Inc?
Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 340-2867 Title : Fraud / Investigation Specialist Location : 680 West 10000 South South Jordan UT USA 84095 Duration : 1 year Job Description : Hybrid 3 days a week onsite Potential to convert Job : Operational Support The Successful Candidate Will Be Responsible For : Real-time review and investigation of customer account activity to detect and prevent fraud and / or abuse Review monetary payments that include Wire, ACH, Check, Zelle, ATM / POS and other payment alerts prior to release Support new product launch of Zelle P2P in the digital direct platform to review fraud events and release of payments to maintain SLA requirements Ensuring timeliness with required EWS / Zelle reporting standards and requirements Partner with multiple stakeholders as appropriate to remediate confirmed fraud events Maintain understanding of operational business processes, policies and systems Work directly with customers to review legitimacy of activity and remediate any identified unauthorized activity Maintain defined SLAs (Service Level Agreements) as defined by the business to minimize risk exposure Identify and communicate new fraud scenarios and / or process gaps to management Learn other operational support functions for backup and cross-training purposes when needed Adhere to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations Qualifications - Internal Bachelor's Degree or equivalent work experience in an area relevant to this position Skills Desired Experience working in AML, KYC or Fraud environment desirable Analytical, critical thinking, and decision-making skills 1 years of experience in financial services industry or working knowledge of the industry 1 years of professional business working experience Excellent communication and writing skills Proven organizational skills and attention to detail Ability to work in a team environment Task oriented and inquisitive in nature Self-motivated and able to efficiently produce results when working independently Ability to work in a high-pressure environment, rendering overtime as needed to address business needs Customer service experience is a plus Education Level : Bachelor's Degree About us : At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values : R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency. For more relevant job opportunities please visit our website : Denken Solutions Careers
