Demo

Hospitality - Customer Service

Denning Enterprises
L'Anse, MI Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 3/22/2025

Demo Location

Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position.

  • Experience in service, sales, telesales or guest relations type of industry is helpful, not mandatory.
  • Must be able to perform major life activities : Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
  • Must be able to push or pull 60 pounds and lift and / or carry 30 pounds.
  • Must be able to stand for eight hours, bend, stretch, reach.
  • Must be able to see and hear.
  • Must be able to speak and read English, the ability to communicate in another language may be helpful.
  • Must display professionalism, honesty and trustworthiness at all times.

Knowledge in :

  • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
  • Frequent Stay Program
  • Reservations procedures including cancellations and “walking” guest
  • Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.
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