Checkout Specialist

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and wellbeing. By remaining dedicated to these values and the overall overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits:

Responsibilities of Position:

• Coordinates scheduling with medical secretary and assists with modifying provider schedule when necessary to conform to changing priorities and unanticipated events, including changes in staffing schedule and other activities.
• Obtains prior authorization for diagnostic testing and procedures. Headache Center check out required to obtain all authorizations through WC for PT, OT, MT, Diagnostic testing, SPGs, Nerve Blocks, Trigger Points.
• Responsible for monitoring schedule to make sure no authorization is missing for upcoming injections
• Responds appropriately to patient inquiries, providing accurate and detailed information.
• Responds appropriately to referring physician’s office inquiries
• Answers all calls pertinent to assigned area, directing clinical calls to appropriate clinical personnel
• Works with patient and other office personnel to coordinate care
• Data entry into EMR pertaining to the patient’s office visit; entering any prescriptions, diagnostic testing and outside procedures.
• Schedules follow up appointments for office visits and diagnostic testing that is to be done internally as well as externally
• Bump providers schedules (move patients) for out of office days
• Creates work notes for patients based upon provider instruction
• Knowledgeable on medical cannabis and CBD to assist patient with basic instruction.
• Serves as a liaison to patient and other internal and external contacts
• Makes follow-up phone calls to patients as self, manager or provider directs

Skills & Experience Necessary:

• Strong data entry skills and knowledgeable around computers.
• High degree of communication and interpersonal skills, both verbal and written in interactions with others.
• Strong planning, problem-solving and organizational skills.
• Working knowledge of general office equipment including fax and copy machines, and multi-line phone system and computer.
• Ability to address and resolve conflict in a professional manner.
• Ability to maintain strict confidentiality.
• Ability to be flexible
• Medical terminology preferred.
• Previous experience in a psychiatric clinic or outpatient mental health setting is a plus

AAP/EEO Statement

Dent Neurologic Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.