Front Office Dental Receptionist

Capital Dental Core Values:

• Fantastic guest experience
• Always be improving
• Hungry & Humbly confident
• Have each other’s backs

Our ideal Front Office Employee is:

• Friendly and outgoing
• Dedicated to outstanding customer service
• Seamless scheduling and reappointment
• Exceptional follow-up of hygiene recall
• Exceptional at keeping the schedule productive
• Organized & Good at Multi-tasking
• Team Player
• Excellent communicator
• Honest
• Compassionate
• Helpful with every other area of the office

Summary: The Front Office Coordinator is responsible for customer service and helping coordinate a smooth, timely patient experience with scheduling, comfort, and payments.

Essential Duties and Responsibilities:

• Patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
• Promoting excellent customer service by all levels of the staff
• Executes all filing and organizational systems for the practice
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
• Support business goals by utilizing schedules effectively and supporting the practice revenue objectives.
• Follow and demonstrate commitment to Capital Dental policies, professional expectations, clinical service excellence, and outstanding patient service.
• Other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Knowledge of business and accounting processes usually obtained from an Associates or Bachelor’s degree in Business Administration, Accounting, or Health Care Administration. Experience may substitute for education.

Knowledge, Skills, and Abilities Required:

• Knowledge and experience in all aspects of billing.
• Knowledge of regulations related to Medicaid(MCNA), and commercial insurance.
• Strong customer service skills
• Skill in using healthcare software and computer systems
• Knowledge of maintaining supplies and equipment for the medical setting.
• Multitasking skills
• Problem-solving skills
• Professional communication and presentation skills, including face to face, email, telephone, and video conference.
• Knowledge of continuous process improvement concepts and practices
• Ability to communicate professionally with dentists, hygienists, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.

Work Remotely

• No

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• Employee discount
• Life insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to Commute:

• Odessa, TX 79761 (Required)

Ability to Relocate:

• Odessa, TX 79761: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $19