Dental Receptionist

Greeting Patients:

Job Overview: We are seeking a friendly, organized, and professional Dental Office Receptionist to join our team. As the first point of contact for our patients, the ideal candidate will ensure that patients are greeted warmly, scheduling runs smoothly, and administrative tasks are completed efficiently. If you have a passion for customer service and an interest in the healthcare field, we encourage you to apply.

Key Responsibilities:

• Welcome patients as they arrive, providing a friendly and positive first impression.
• Assist patients with check-in and check-out processes.

Scheduling Appointments:

• Manage patient appointments, confirming, rescheduling, and canceling as necessary.
• Coordinate patient flow and ensure minimal wait times.
• Track appointments and follow up on no-shows or late arrivals.

Managing Phone Calls:

• Answer incoming calls promptly and courteously.
• Schedule and confirm appointments.
• Address patient inquiries, provide information, and direct calls to the appropriate staff member when necessary.

Patient Records Management:

• Collect and update patient information (contact details, insurance information, medical history).
• Ensure confidentiality of patient records and comply with HIPAA regulations.
• File, update, and retrieve patient records as needed.

Insurance Verification:

• Verify dental insurance information and obtain necessary pre-authorizations for procedures.
• Coordinate with insurance providers and assist patients with billing inquiries.

Billing and Payments:

• Process payments for services rendered, ensuring accuracy and proper documentation.
• Issue receipts and maintain records of patient payments.
• Assist with billing inquiries and address concerns related to accounts.

General Office Duties:

• Maintain a clean, organized, and welcoming reception area.
• Order office supplies and restock as needed.
• Assist other staff members with administrative tasks, including filing, faxing, and scanning documents.

Communication:

• Relay messages between patients and dental team members.
• Ensure clear and effective communication with all team members to ensure patient care runs smoothly.

Administrative Support:

• Assist with other office tasks as required by the office manager or dentist, such as patient recalls, follow-up reminders, and special projects.

Qualifications:

• High school diploma or equivalent (some college preferred).
• Previous experience in a dental or healthcare office is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and manage a busy environment.
• Basic knowledge of dental terminology and insurance is a plus.
• Proficient in Microsoft Office and dental office software (e.g., Dentrix, Eaglesoft, etc.).
• Strong attention to detail and organizational skills.
• Ability to work well in a team setting.
• Ability to maintain professionalism and confidentiality at all times.

Physical Requirements:

• Ability to sit and stand for extended periods.
• Ability to perform repetitive tasks, including typing and answering phones.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Paid orientation
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Commute:

• Frederick, MD 21702 (Required)

Ability to Relocate:

• Frederick, MD 21702: Relocate before starting work (Required)

Work Location: In person

Salary : $19