What are the responsibilities and job description for the Dental Receptionist @ Florida Dental Centers - Bradenton position at Dental Care Alliance?
Overview
Florida Dental Center of Bradenton is seeking a full time Dental Receptionist who wants to help our dental clinic serve our patients more efficiently and more compassionately. The ideal candidate will be friendly, outgoing and highly organized. He or she will take over all management duties for front office staff. A Dental Receptionist needs to have excellent interpersonal skills as well as the ability to multi-task in a fast-paced, high-energy environment. Prior front desk experience in a medical/and or dental practice preferred; but willing to train the right candidate!
Responsibilities
The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voice-mail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
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