What are the responsibilities and job description for the Dental Receptionist @ Plantation Dental Services position at Dental Care Alliance?
Overview
Plantation Dental Services is seeking a bilingual (English & Spanish) Dental Receptionist for our office located in Plantation, FL. The ideal candidate will be friendly, outgoing and highly organized. He or she will take over all management duties for front office staff. A Dental Receptionist needs to have excellent interpersonal skills as well as the ability to multi-task in a fast-paced, high-energy environment. If this sounds like you, get in touch. Candidates must have prior front desk experience in a dental practice to be considered.
Responsibilities
The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voice-mail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- Experience working in a dental office
- Knowledge of insurance plans (HMO/PPO)
- Experience answering telephone
- Must have exceptional customer service skills
- Must be bilingual (English & Spanish)
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