What are the responsibilities and job description for the Patient Service Representative @ Dental Receptionist @ Main Street Children's Dentistry & Orthodontics of London Square position at Dental Care Alliance?
Overview
Main Street Children's Dentistry & Orthodontics has an immediate opening for a full-time bilingual (English & Spanish) Dental Receptionist for our office located in Miami, FL. The Dental Receptionist we hire must have prior dental office experience to be considered. We are looking for candidates that have experience with: answering phones, maintaining schedules, and managing patient files just to name a few! Must also have exceptional customer service skills; strong communication skills; and the abilities to multi-task, prioritize and follow up to ensure best practices. This position offers PTO and a full benefit package. The hours are Mon-Fri 8:00-5:00 & 3 Saturdays a month.
Responsibilities
The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voice-mail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- Experience working in a dental health-care office
- Knowledge of insurance plans (HMO/PPO)
- Experience answering telephone
- Must have exceptional customer service skills
- Must be bilingual (English & Spanish)
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