What are the responsibilities and job description for the Patient Service Representative position at Dental Care Alliance?
Job Title
Patient Service Representative
Job ID
2025-29814
# of Openings
1
Job Locations
US-WI-Green Bay
Type
Full-Time
Category
Field Office Staff
Location : Location
US-WI-Green Bay
Job Post Information* : Posted Date
2/17/2025
Job Post Information* : External Company Name
Dental Care Alliance
Job Post Information* : External Company URL
www.dentalcarealliance.net
Location : Postal Code
54311
Location : Address
2040 Central Ct
Patient Service Representative
Job ID
2025-29814
# of Openings
1
Job Locations
US-WI-Green Bay
Type
Full-Time
Category
Field Office Staff
Location : Location
US-WI-Green Bay
Job Post Information* : Posted Date
2/17/2025
Job Post Information* : External Company Name
Dental Care Alliance
Job Post Information* : External Company URL
www.dentalcarealliance.net
Location : Postal Code
54311
Location : Address
2040 Central Ct
Qualifications:
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Knowledge of Dentrix Ascend or Denticon a plus.
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:
We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.
The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
Responsibilities:
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
