What are the responsibilities and job description for the Patient Service Representative position at Dental Care Alliance?
Overview
Patient Service Representative
Schedule: Full-time, Monday-Friday, 7 AM - 4 PM
At DCA, we are dedicated to providing exceptional patient care, an outstanding patient experience, and the convenience of same-day treatment. We are seeking a Patient Service Representative to be the welcoming face of our practice and ensure every patient receives the highest level of service from the moment they walk through our doors.
Why Join Us?
✔ Top-tier patient care: We go above and beyond to provide the highest quality dental services.✔ Seamless patient experience: We prioritize comfort, convenience, and personalized care.✔ Same-day care: We make dental visits efficient and hassle-free for our patients.
Responsibilities
What You’ll Do
- Be the first point of contact, greeting and assisting patients with warmth and professionalism.
- Answer calls, schedule appointments, and coordinate treatment plans with financial arrangements.
- Verify and process dental insurance (PPO only; we do not accept HMO plans).
- Present treatment plans clearly, ensuring patients understand their options.
- Maintain a well-organized and welcoming front office environment.
- Support the clinical team by facilitating smooth patient flow throughout the day.
Qualifications
✅ At least 1 year of experience in a dental office is REQUIRED.✅ Proficiency in dental insurance, treatment planning, and financial presentations is REQUIRED.✅ Outstanding customer service and communication skills.✅ Experience handling patient inquiries and appointment scheduling.✅ A team player with a positive, can-do attitude.✅ Availability to work as needed within our office hours (6:30 AM - 4:30 PM).
🔗 #LI-MA1 | #MAE
The base hourly range for this position is $17.73 - $30.25 per hour. In addition to base compensation for the role, an employee may qualify for variable compensation that includes [a production incentive] an annual [or quarterly bonus] tied to performance]. Pay is based on several factors, including, but not limited to, education, work experience, and certifications. We comply with all minimum wage laws as applicable.
In addition to your hourly pay, we offer benefits such as, a comprehensive benefits package, which includes:
- Medical and vision insurance (individual and family coverage)
- Life insurance
- Short-term and long-term disability insurance
- Workers’ compensation benefits
- 401k Plan
- Overtime
- Paid Time Off
- Any leave required under federal, state, or local law.
All benefits are subject to potential vesting and eligibility requirements. No matter where or when you begin a career, you’ll find a far-reaching choice of benefits and incentives as we shape the future of dentistry together. Applications are being accepted on an ongoing basis.
The Company is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status sex, gender, sexual orientation, citizenship status, or any other status or characteristic protected by applicable law.
Salary : $18 - $30
