What are the responsibilities and job description for the Patient Service Representative position at Dental Care Alliance?
Overview
We are looking for a Patient Service Representative in Lake Katrine, New York to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. All aspects of the job require an exceptional level of customer service and communication skills.
Responsibilities
The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voice-mail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
The base hourly range for this position is $15.32-$31.69 per hour. In addition to base compensation for the role, an employee may qualify for variable compensation that includes [a production incentive] an annual [or quarterly bonus] tied to performance]. Pay is based on several factors, including, but not limited to, education, work experience, and certifications. We comply with all minimum wage laws as applicable.
In addition to your hourly pay, we offer benefits such as, a comprehensive benefits package, which includes:
- Medical and vision insurance (individual and family coverage)
- Life insurance
- Short-term and long-term disability insurance
- Workers’ compensation benefits
- 401k Plan
- Overtime
- Paid Time Off
- Any leave required under federal, state, or local law.
All benefits are subject to potential vesting and eligibility requirements. No matter where or when you begin a career, you’ll find a far-reaching choice of benefits and incentives as we shape the future of dentistry together. Applications are being accepted on an ongoing basis.
The Company is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status sex, gender, sexual orientation, citizenship status, or any other status or characteristic protected by applicable law.
Salary : $15 - $32
