Scheduling/Insurance Coordinator

Performance Expectations:

• Schedule and adjust operative appointments to maximize the patient care experience.
• Courteously answer telephone, route calls, provide information and take messages in accordance with practice procedures.
• Keep Staff and Doctor informed of schedule changes, issues or concerns.
• Establish and maintain patient records, i.e., insurance, address, contact information.
• Verify correct and complete insurance information prior to patient appointments.
• Manage insurance aging reports and collect outstanding debt from insurance companies.

Essential Functions:

• Establish trust and care in all interactions.
• The ability to greet visitors professionally and courteously.
• Maintain composure and professionalism when exposed to multifaceted situations.
• Knowledge of English composition, grammar, spelling and punctuation.
• The ability to prioritize, organize and complete tasks in a timely, independent manner.

Success Patterns for this Position Are:

• A reputation for excellent demeanor with patients and colleagues.
• Has contributed as an individual and as part of a team.

Successful Candidates will have the following Personal Characteristics:

• A passion for providing great dentistry.
• A love for customer service.
• A positive attitude and bright personality.
• A knack for authenticity while maintaining professionalism.
• A desire to learn and grow.

Qualifications:

• 1-3 years of experience in an office dedicated to a high standard of care.

Office Hours:

• Monday: 9:00 AM - 6:00 PM
• Tuesday: 8:00 AM - 5:00 PM
• Wednesday: 8:00 AM - 5:00 PM
• Thursday: 8:00 AM - 2:00 PM

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Dental Office: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Kalamazoo, MI 49004 (Required)

Ability to Relocate:

• Kalamazoo, MI 49004: Relocate before starting work (Preferred)

Work Location: In person

Salary : $19