What are the responsibilities and job description for the Dental Front Desk/Treatment Coordinator position at Dental Care of Bryans Road?
We are looking for a Front Desk/Treatment Coordinator that will perform all general front office duties for the dental office. Assist patients in understanding their treatment needs, treatment options, and payment options. Prepare, maintain, and monitor schedules for multiple providers. Schedule patients for efficient use of doctor and staff time. Confirm appointments according to protocol and patient preferences. Understand dental procedures and dental terminology for proper scheduling and treatment coordination.
Responsibilities
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Greeting patients, checking them in and out, and introducing them to the dental team
- Scheduling appointments, treatment plans, and post-treatment follow-ups
- Collecting payments, processing insurance claims, and helping patients set up payment plans
- Answering phone calls, communicating with patients and their families, and relaying questions to dentists and hygienists
- Gathering and documenting new patient information, scanning patient forms, and maintaining related documentation
- Presenting and explaining treatment plans, and educating patients about treatment options and oral hygiene
- Verifying dental insurance information, reading insurance policies, and determining coverage for patients
Skills
- Minimum 1 - 2 years Dental Experience (working with Dental software Open Dental or Dentrix
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite or Google Docs
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- High school Diploma/GED
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Dental insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $15 - $18