Dental Receptionist/Business Assistant

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards
• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions
• This is a standard requirement for dental office roles and must be completed prior to starting employment
• The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20 years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

• As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first
• Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged!
• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients

More about the role

• Greet and welcome patients as they enter the office to create a great first impression of our team

• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies

• Utilize Dentrix for patient scheduling and records

• Schedule and confirm appointments for multiple providers in the office

• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage

• Post insurance and patient payments and process accounts receivables

• Review treatment plan fees and payment options with patients

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)

• Front loaded education and training, providing you the opportunity to develop to your full potential

• Opportunity to be a part of a secure company with 20 years of industry leading experience that provides a stable career with unlimited growth potential

• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment

• Excellent communication and organizational skills

• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1 years of experience in a dental or medical setting

• 1 years of experience with insurance billing and accounts receivable, preferable but not required

• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position

• Prolonged periods sitting at a desk and working on a computer

• Must be able to lift up to 15 pounds at times

• Availability to attend virtual training sessions (or in-person) periodically throughout the year

• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.